90-Year-Old Marketing Gets A Digital Makeover
POINT OF SALE
The public considers people who sell cars less trustworthy than people in Congress (source: Gallup). Because a tool is only as useful as the person using it, our digital agency’s integrated marketing approach — including our own work with the KBB product itself — would build the brand of Kelley Blue Book as well as the auto sales professionals who use it.
Association with clear, colorful, credible Point Of Sales materials in the showroom helps chip away that initial distrust. Leveraging Kelley Blue Book’s stellar reputation was a direct benefit to auto sales professionals and thus a road to buy-in.
We designed a Kelley Blue Book certified dealer logo as a literal seal of approval for dealerships and car salespeople. A bold new look utilized co-branding opportunities and aspirational imagery for KBB’s Point Of Sale materials and banners for dealer websites.
Dealers struggle to keep traffic on their websites. While it makes sense — you buy a car once and then you’re gone — our agency saw lack of returning traffic a major lost marketing opportunity.
Car shoppers spend an average 13 hours — nearly an entire waking day — reviewing automobile makes, models, and prices online. Auto dealerships could benefit from content that potential customers could revisit and share, like up-to-date, peer-reviewed research by car sales experts.
Auto salespeople thought Kelley Blue Book’s product line was overly complex. It was difficult for dealers to see what impact KBB would have on their websites. And younger car buyers — who haven’t settled into a car-brand association — respond best to visual learning in a context that’s easy to understand.
We identified key opportunities that focused on a car-shopper-friendly syndication strategy including ratings (peer and expert), reviews, and video content.
To demonstrate, we built and launched a prototype dealership website that demonstrated how Kelley Blue Book & Autotrader’s new flagship syndicated products can deliver a sticky online digital retailing solution for dealer websites.
Kelley Blue Book had no existing B2C web identity that connected with car shoppers. They needed aspirational imagery and clear benefit statements wrapped in a relatable, story-based buying context.
Car shoppers didn’t understand the benefit of better data from dealerships using KBB’s most popular products. The tone was not Millennial-friendly.
We created a B2C-focused website that reflected an updated KBB voice with impactful imagery, compelling copy, and custom graphics. Branding refocused KBB’s messaging on Millennials.
SELLING TO AUTO SALESPEOPLE
With the automotive landscape changing rapidly, KBB’s reliance on their network of in-person relationships was causing them to lose market share.
Kelley Blue Book didn’t differentiate how they communicated their product benefits and features to different dealers across the country. Increasingly dealers were differentiating in terms of their approaches to operations, sales, and marketing.
Changing targeting and increasing the number of profiles, we took the message wider in the industry. We focused on the value of the brand and the power of its valuation story through videos, pitch decks, and new brand positioning with Autotrader. And we produced an animated video to support sales of an entire program of products.
Because their mobile app hadn’t been updated in quite some time, it reflected an older perspective on a market driven by only a few of their current products. Few car shoppers used it — especially Millennials.
We developed the first B2C working app prototype that integrated a majority of KBB products, many of which had yet to be officially launched. The app presented all of them in a single, simple interface powered by their industry-leading data and their #1 online brand trust. It’s expected to go live in 2018.